Seller Agreement

1. Who this is between

This agreement is between VixitAi Labs, which operates Upper Bazaar, and you — the person who runs the shop or the service being listed. It applies from the moment you submit a listing for review.

2. Your listing is yours

• You confirm you actually run this business. One account, one shop. If a listing for your shop already exists, do not create a second one — ask us to hand the existing one to your account, which is a thing we can do.
• We will never create an account on your behalf. You sign up and choose your own password. That is what makes the listing yours rather than something we assigned you.
• What you write must be true. Real name, real address, a phone number that answers, real stock, real prices. No invented founding years, no goods you do not have, no prices you do not intend to honour.
• You keep ownership of your photographs and text, and you give us permission to show them on Upper Bazaar and in our own listings and marketing for the market.

3. What you may sell

• Only goods you are legally allowed to sell, and only where you hold any licence required.
• Correct weights and measures. Price by the unit you actually sell in.
• No counterfeit or replica goods, and nothing restricted or prohibited by Indian law.
• Food within date, stored as required.

4. Orders and how fast you pack

• When an order arrives you either accept it or decline it. Declining is honest and fine; leaving it unanswered is not, because a customer is waiting and a rider may already be on the way.
• You give us a preparation time and we plan the rider around it. If you cannot meet it that day, mark yourself paused rather than let orders queue.
• Pack what was ordered. A substitution needs the customer’s agreement first, not after.

5. Commission and settlement

• Your commission rate is agreed when your shop is approved and is shown in your console. It is a percentage of the goods value of each order — never of the delivery fee.
• The rate that applies to an order is the rate in force when that order was placed. Changing your rate later never reprices an order that already happened.
• We deduct commission from settlement and pay you the balance. Your console shows each order, the commission on it and what is owed to you.
• The customer pays the delivery fee. It is ours, for carrying the goods, and is not part of your commission calculation either way.

6. Cash on delivery

Most orders are paid in cash to the rider at the customer’s door. That money is held by the rider and reconciled against your settlement — it does not pass through your hands, and you should not ask a rider to hand you cash for an order outside the system. Every collection and deposit is recorded against a named rider.

7. Reviews and conduct

• Reviews come only from customers whose orders were actually delivered by you. You may not offer discounts, free goods or anything else in exchange for a review, and you may not review your own shop or a competitor’s.
• Treat riders and customers civilly. Abuse or threats end this agreement immediately.
• Do not use a customer’s details — name, phone number, address — for anything other than completing their order. No marketing, no adding them to a list, no passing them on.

8. When we pause or remove a listing

We can pause or remove a shop, a service listing or an individual product. We use it for: goods that are unlawful or unsafe, listings that misrepresent what is being sold, repeated failure to fulfil accepted orders, or a shop that has gone unreachable.

You will be told which, and why. A takedown carries a written reason recorded against the listing and shown to you in your console. We do not remove a listing because of a bad review.

9. Pausing, and leaving

You can pause your own listing at any time — it comes off the market and no orders reach you until you resume. You can ask us to remove your listing entirely; we will, once any orders in flight are settled. Your past orders and settlement records are kept as accounting records.

10. Responsibility

You are responsible for the goods and services you sell, including their quality, safety, description and any tax due on them. We are responsible for the marketplace and the delivery service. Where a customer’s complaint is about the goods, we will bring it to you and expect an answer; where it is about our delivery, we settle it ourselves.

11. Tax

You are responsible for your own tax registration, returns and any tax invoice a customer is entitled to from you. We do not file or collect tax on your behalf.

12. Changes to this agreement

We record the version you accepted, and the date. If we change this agreement materially, the version at the top of this page changes and you will be asked to read and accept the new one before your next submission — an acceptance of an older version is a record of what you agreed to then, and we do not treat it as agreement to something you have not seen.

13. Governing law

This agreement is governed by the law of India, and the courts at Ranchi, Jharkhand have jurisdiction over any dispute arising from it.

14. Accepting it

You accept this agreement (version 2026-08-12) in your shop or provider console, before submitting a listing for review. If anything here is unclear, ask us on WhatsApp before you accept it, not after.