Listing Agreement

1. Who this is between, and which half applies to you

This agreement is between VixitAi Labs, which operates Upper Bazaar, and you — the person whose work or shop is being listed. It applies from the moment you submit a listing for review.

Sections 2 to 6 apply to everyone. Section 7 applies only to tradespeople — anyone listed to do work: a plumber, an electrician, a cook, a mason, a domestic worker, a driver, a guard. Section 8 applies only to shops selling goods through our delivery service. If a clause is in a section that is not yours, it is not addressed to you.

2. Your listing is yours

• You confirm this is really you, or really your business. One account, one listing per trade or shop. If a listing for you already exists, do not create a second one — ask us to hand the existing one to your account, which is a thing we can do.
• We will never create an account on your behalf. You register yourself and hold your own number. That is what makes the listing yours rather than something we assigned you.
• What you tell us must be true. Real name, a phone number that answers, the trade you actually do or the goods you actually have, and years of experience you actually have. No invented experience, no trade you are not competent in.
• You keep ownership of your photographs and text, and you give us permission to show them on Upper Bazaar and in our own material about this market.

3. What of yours becomes public

A listing is a public page. When yours is approved, these become visible to anyone, including people who are not signed in and search engines that index the page:

• Your name, your trade, and the area you work in.
• Your years of experience, your indicative rate, and any ratings you receive.

Your phone number is NOT published. It is not on your listing and no employer is given it before you have agreed to the job. Somebody who wants to hire you contacts our office, we check what is being offered, and only then do we bring the job to you. If you say no, they never receive your number at all.

Your gender, your housing situation and your Health ID are not part of that. They are never shown on your listing, never shown to an employer, and never published — they exist only as counts in the totals we report. Section 4 of the Privacy Policy says exactly what is done with them.

You can ask us to take your listing down at any time (section 6), and the page goes with it.

Your free Digital Health ID comes with being listed here. Every worker who registers gets one — there is nothing extra to apply for and it costs nothing. Show it at any of our partner clinics for up to 25% off your treatment, and free treatment where the need is there. It is yours for as long as your listing stands.

4. Sample listings, and what “ID checked” means

• Sample listings. While the directory fills up, some listings are placeholders used to build and test it. They carry a “Sample” label, there is no real person or shop behind one, and they cannot be booked, ordered from or rated. If a listing has no Sample label, it is a real person or a real shop.
• “ID checked” means one specific thing: somebody at Upper Bazaar has seen a government identity document for that person and we have recorded who checked it. It is not a police check, a background check or a skills qualification, and we do not present it as one.

5. Conduct, ratings, and other people’s details

• Treat customers, other workers and our staff civilly. Abuse, threats or harassment end this agreement immediately.
• Ratings come only from people you actually did work for or delivered to. You may not offer money, a discount or anything else in exchange for a rating, and you may not rate your own listing or a competitor’s.
• Do not use a customer’s details — name, number, address — for anything other than the job or order they contacted you about. No marketing, no adding them to a list, no passing them on to anybody.
• Only take on work you are competent and, where the law requires a licence, licensed to do. You are responsible for the safety of your own work.

6. Pausing, takedown, and leaving

You can pause yourself at any time. Mark yourself as not accepting work, set days off, or leave a note saying when you are back. A paused listing stays online and stops being offered — it is better than going quiet on people who are trying to reach you.

We can pause or remove a listing. We use it for: work or goods that are unlawful or unsafe, a listing that misrepresents who you are or what you can do, repeated failure to turn up for accepted work or fulfil accepted orders, or a listing that has gone unreachable.

You will be told which, and why. A takedown carries a written reason recorded against the listing and shown back to you. We do not remove a listing because of a bad rating, and we do not remove one silently.

You can ask us to remove your listing entirely and we will, once any work or orders in flight are settled.

7. If you are a tradesperson

We take nothing from what you earn. There is no commission, no listing fee, no subscription and no charge for being contacted. It is free to register and free to stay listed. Nothing about this is a trial or an introductory rate.

• The customer pays you directly. Money for your work never passes through Upper Bazaar — there is no basket, no checkout and no settlement on this side of the site. You agree the price with the customer and they pay you, in whatever way the two of you arrange. We introduce you and screen the enquiry; we are not paid for either, by you or by them, and we cannot set or change what you charge.
• A quote you send is recorded, not collected. If you offer a price through the site and the customer accepts it, we store that figure so both of you can point at what was agreed. Storing it is all we do with it: no payment is taken, nothing is held on your behalf, and no share of it is ours.
• The rate is yours. Any rate on your listing is shown as an indicative starting rate, not a quote, because the price is properly agreed once you have seen the work. We will not publish a rate you did not give us, and we will not hold you to one after you have seen the job.
• You decide what to accept. You are not our employee, our agent or our contractor, and nothing here creates a job or an obligation to accept any particular piece of work. You can turn work down without giving a reason.
• Answer or say no. When we bring you a job, either take it or tell us you cannot. You never have to give a reason and refusing costs you nothing — but leaving it unanswered leaves somebody waiting, and we cannot tell them whether you are busy or simply not replying.
• What the office does before a job reaches you.We check the pay against the rate on your listing, and that the work is what it was described as — not permanent employment offered at a day’s wage, and not conditions you should not be asked into. We turn enquiries away on that basis. This is a filter, not a guarantee: we have not seen the workplace, and you should still judge a job for yourself before you go.
• Your work is your responsibility. We introduce you; we do not supervise, inspect or guarantee the work, and we are not a party to what you agree with a customer.
• Tax is yours. Any tax due on what you earn is yours to account for. We do not deduct, collect or file anything, because we never hold the money.

8. If you are a shop selling goods

Shops sell through the delivery service, so money does pass through us and the terms are different. This section applies to you and not to a tradesperson.

• Your commission rate is agreed when your shop is approved and is shown in your console. It is a percentage of the goods value of each order — never of the delivery fee. The rate that applies to an order is the rate in force when that order was placed; changing it later never reprices an order that already happened.
• We deduct commission from settlement and pay you the balance. Your console shows each order, the commission on it and what is owed to you. The customer pays the delivery fee; it is ours, for carrying the goods.
• Accept or decline an order. Declining is honest and fine; leaving it unanswered is not, because a customer is waiting and a rider may already be on the way. Give us a preparation time we can plan a rider around, and pause yourself rather than letting orders queue.
• Pack what was ordered. A substitution needs the customer’s agreement first, not after. Correct weights and measures, priced by the unit you sell in. Only goods you are legally allowed to sell, nothing counterfeit, and food within date.
• Cash on delivery.Cash is collected by the rider at the customer’s door and reconciled against your settlement. It does not pass through your hands, and you should not ask a rider to hand you cash for an order outside the system. Every collection and deposit is recorded against a named rider.
• You are responsible for the goods you sell — quality, safety, description — and for your own tax registration, returns, and any tax invoice a customer is entitled to from you.

9. Responsibility

We are responsible for the platform: listing you accurately, carrying your details as set out in the Privacy Policy, and — for shops — the delivery service and the settlement of refunds under the Refunds & Cancellations policy. You are responsible for the work you do or the goods you sell. To the extent the law allows, our liability to you is limited to fees you have actually paid us, which for a tradesperson is nothing.

10. Changes to this agreement

We record the version you accepted, and the date. If we change this agreement materially, the version at the top of this page changes and you will be asked to read and accept the new one before your next submission — an acceptance of an older version is a record of what you agreed to then, and we do not treat it as agreement to something you have not seen.

11. Governing law

This agreement is governed by the law of India, and the courts at Ranchi, Jharkhand have jurisdiction over any dispute arising from it.

12. Accepting it

You accept this agreement (version 2026-08-30) when you register or in your console, before your listing goes for review. If anything here is unclear, ask us on WhatsApp before you accept it, not after. We will read it out to you in Hindi if that is easier — say so and somebody will call.