Terms of Service

1. What Upper Bazaar is

Upper Bazaar, operated by VixitAi Labs, does two things, and they work differently enough that the rest of this document keeps them apart.

• A directory of workers. Tradespeople in and around Ranchi list themselves — plumbers, electricians, masons, cooks, domestic workers, drivers, guards. You find one and you contact them directly.
• A marketplace for the shops of Upper Bazaar, with a delivery service. The shops are independent businesses that own their goods, set their prices and decide their stock.

We are not the employer and we are not the seller. If you hire a plumber from here, your agreement is with that plumber — we introduced you and took nothing for it. If you buy a kilo of dal, your purchase is from that shop; our part is listing it, taking the order to them, and delivering it. This is the whole basis of section 8.

2. Hiring a worker

Enquiries come to us first.A worker’s own number is not published. You tell us who you want and what the job is, we check it, and then we pass it to the worker — who is free to say no. This is a safety step and not a sales one: it exists so that nobody is offered less than the rate on their listing, permanent work at a day’s wage, or conditions they should not walk into. It costs you nothing and it costs them nothing.

• You pay the worker directly.No money for work passes through Upper Bazaar. We take no commission, no booking fee and no cut of anybody’s wage — not from you and not from them. Screening the enquiry does not change that: we are not paid for the introduction and we cannot set or alter the price.
• Any rate shown is indicative, not a quote. It is a starting point the worker gave us; the real price is agreed between the two of you once they have seen the work. A price you agree through the site is recorded so that both of you can point at it later, and that is all we do with it.
• We may decline to pass an enquiry on.If what is offered is below the listed rate, or the work is not what it was described as, we will say so and we may not forward it. That is the whole point of the step, and it is not a judgement we make about you lightly — but a worker’s time and safety is what the check is for.
• We do not supervise, inspect, insure or guarantee the work. Screening an enquiry is not vetting a job site or standing behind the result. Once we have introduced you we are not a party to what you agree, and we cannot make a worker turn up or make a customer pay. Where something goes wrong between you, tell us — we will help and we may remove a listing (see section 11) — but the agreement is yours.
• Treat the people you contact properly. Pay what you agreed, when you agreed. Accounts that are abusive to workers, or that use the directory to collect phone numbers for anything else, are removed.

3. Using the site

• You need to be 18 or older to place an order or to be listed as a worker.
• You sign in with your phone number and a one-time code. Keep that code to yourself — an order or a listing from your account is treated as yours.
• One account per person. Do not use the site to scrape the directory or the catalogue, hammer it automatically, or impersonate a worker, a shop or a member of our staff. Harvesting workers’ phone numbers in bulk is the specific abuse this clause is about.

4. Sample listings, and what the badges mean

While the directory and the catalogue fill up, some listings are samples used to build and test them. They carry a “Sample” label, there is no real person or shop behind one, and they cannot be booked, ordered from or rated. If a listing has no Sample label, it is a real person or a real shop.

“ID checked” means we have seen a government identity document for that worker and recorded who checked it. It is not a police check, a background check or a test of their skill, and you should not read it as one. Hire with the same judgement you would use for anyone you found by asking a neighbour.

5. Where we deliver

Shop deliveries run inside defined zones around Upper Bazaar, Ranchi. Whether we can reach an address is decided by the pin you place on the map, not by the text of the address — so the pin is worth getting right. If a zone is closed (weather, a festival crowd, no riders available) we will tell you at checkout rather than accept an order we cannot fulfil.

6. Placing a shop order

• Prices and availability come from the shop. A shop can be sold out of something between you adding it and checking out; we tell you which line is the problem rather than silently dropping it.
• An order can span several shops. It is then handled as one delivery but several separate parts — one shop refusing does not cancel the rest, and you are only charged for what is actually accepted.
• Some items are priced at the counter. Where a shop lists no price, we say so instead of guessing one, and that item cannot be added to a basket.
• Cash on deliveryis the normal way to pay: you pay the rider on your doorstep. Where online payment is offered, it happens on the payment provider’s page.

7. Delivery

• A rider may ask you for a delivery code shown in your order, and may take a photograph at handover. Both exist to settle later questions about whether an order arrived; the photograph is deleted after 30 days (see the Privacy Policy).
• Delivery windows are estimates. We do not publish an arrival time we cannot stand behind, which is why you will see a live stage rather than a countdown.
• If nobody is at the address and we cannot reach you, the order comes back to the shop. Repeated refusal of cash-on-delivery orders may mean we stop offering it to that account.

8. Who is responsible for what

The two halves of section 1 land in different places here, and the difference is real rather than a disclaimer: we handle the money for a shop order and we handle none of it for a job.

• The worker is responsible for the work they do — that they are competent to do it, that they do it safely, and that they hold any licence the law requires. What you agree with them, including the price and when they come, is between the two of you.
• You, when you hire someone, are responsible for paying what you agreed and for the state of the place you asked them into.
• The shop is responsible for the goods: that they are what was listed, of the quality described, correctly weighed, within date, and legal to sell.
• We are responsible for the platform: listing people and shops accurately, labelling what is a sample, handling your details as set out in the Privacy Policy, taking your order to the shop, carrying the goods, and settling refunds under Refunds & Cancellations. We are also responsible for acting on what you tell us about a listing — see section 11.
• What we are not:your employer, the worker’s employer, a party to the job, an insurer of it, or a guarantor of anybody’s work. We do not hold money for a job and cannot refund one, because none of it came to us.
• Where a delivery goes wrong in our hands — the wrong parcel, a damaged parcel, an order that never arrives — bring it to us and we will put it right. We do not bounce you to the shop for something a rider did.
• To the extent the law allows, our liability for any one shop order is limited to the value of that order, and we are not liable for indirect losses. Nothing here limits anybody’s rights under Indian consumer law, or our responsibility for something we did ourselves.

9. Ratings and reviews

A rating stands on something that actually happened — a delivered order, or a job a worker did for you — and is given once. Write about the work or the goods.

We remove ratings that contain personal details, abuse, or anything unlawful, and we do not remove one merely because a shop or a worker dislikes it. A rating on a person’s livelihood carries more weight than one on a shop, so we hold it to the same standard in both directions: it must be about work they actually did for you.

10. If you are listed here

Being listed here — as a tradesperson looking for work, or as a shop — is covered by a separate agreement, the Listing Agreement, which you accept before your listing goes for review. It is free to be listed as a worker and we take nothing from what you earn.

11. Suspension

We may suspend an account that abuses the service: fraudulent orders, threats or abuse towards workers, riders or shopkeepers, harvesting listed workers’ phone numbers, repeated refusal of delivered goods, or attempts to break the site. Where we can say why, we will.

12. Changes to these terms

When these terms change materially, the version date at the top changes. Continuing to use the site after that means the new version applies to what you do next; an order already placed, or a job already agreed, is governed by the terms in force at the time.

13. Governing law

These terms are governed by the law of India, and the courts at Ranchi, Jharkhand have jurisdiction over any dispute arising from them.

14. Reaching us

The fastest route is WhatsApp, or call +91 70042 24293. A real person answers during market hours, in Hindi or English.